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Category:
Context
A national healthcare transport provider needed to accelerate and structure its large-scale transformation using a centralized PMO and consistent project methodology.
Approach and methodology
Structured project governance (PMO, steering committees, reporting tools). Support for directors in operational reorganization and process optimization. Full process mapping, job role design, dashboards. Support in framing the patient portal RFP.
Objective
Results Achieved
Tangible performance improvements: revenue per license, training coverage, director appointments, commercial plans, reduced DSO. A successful and comprehensive transformation.
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