Healthcare logistics: a return to performance thanks to a structuring plan

Category:

Strategy

Context

Chronic underperformance over several years, with declining revenue not sufficiently offset by cost structure adjustments. Initially framed as a procurement project, the client quickly decided to broaden the scope to include a deep review of activities, processes, and organisational structure.

A leading player in specialised healthcare logistics was facing persistent underperformance, marked by a continuous erosion of revenue without adequate cost structure adaptation.
While the initial need focused on procurement, the client soon wished to extend the scope to a comprehensive review of operations, processes, and organisation.

Approach and methodology

BBZ approach structured in several phases.
An in-depth diagnostic phase laid the foundation for the plan:
- Cost analysis
- Process review
- Identification of cross-functional optimisation opportunities

Objective

Achieve €12 million in cost reductions, representing 6% of the total cost base.
Challenge historical operating models to build a sustainable performance plan.

Results Achieved

Validation of the economic ambition based on initial findings;
Identification of key short and medium-term performance levers;
Team mobilisation with the appointment of action owners for each key initiative, ensuring ownership and operational efficiency.

Training

Healthcare logistics: a return to performance thanks to a structuring plan

An excellence-oriented training program for leading luxury brand

Optimizing customer experience: benchmarking and mystery shopping for a used car marketplace

Project Manager Officer in the luxury sector