Leading a 360° Transformation in Healthcare Transport

Category:

PMO

Context

A national healthcare transport provider needed to accelerate and structure its large-scale transformation using a centralized PMO and consistent project methodology.

Approach and methodology

Structured project governance (PMO, steering committees, reporting tools). Support for directors in operational reorganization and process optimization. Full process mapping, job role design, dashboards. Support in framing the patient portal RFP.

Objective

  • Establish a PMO structure
  • Roll out a new regional organization
  • Optimize order-to-cash and scheduling processes
  • Define the digital roadmap
  • Rethink the digital patient journey

Results Achieved

Tangible performance improvements: revenue per license, training coverage, director appointments, commercial plans, reduced DSO. A successful and comprehensive transformation.